Engineered standards are key to implementing production planning, management reporting, incentive structures, and individual accountability. Standards are developed using techniques that create fair expectations of the output projected over a specific time frame.
For years I complained to my wife that despite the fact that I ate healthy and lean meals, I simply could not lose weight. At first she asked me what I had eaten and I would recite a list of healthy foods. For quite some time, she agreed, “you are doing everything right.” Then one day she shared an observation.
My list didn’t match my reality. She quickly started pointing out things that she witnessed – the candy bar after lunch, the forgotten beer watching the ballgame, and the calorie dense latte. In short, I was fooling myself. After decades of managing and observing production floors throughout the U.S., I realized that the same phenomenon takes place in almost every work site that I visit.
Breaking world records isn't just for olympic athletes. U.S. executives want to look forward with hope of achieving reaching new levels of success in revenues, profits and customer loyalty.
The Analyst Insight* research of The Aberdeen Group found that comprehensive training, ongoing monitoring and performance-based incentives are keys to drive down labor cost, increase productivity and deliver business results.
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of operations and responsibilities of specific business functions (or processes) to a third-party service provider.