|
Operations
& Plant Management
Why outsource my operation?
nGROUP focuses on operational processes within your facilities to reduce
cost, while improving productivity, quality, and service levels. We allow your current management team to focus on strategic
issues rather than the day to day burden of production and labor issues. Our world class team and processes along with our partners
ultimate oversight ensures you maintain control and receive the service and results you
desire.
Why do you think you can do it better than we can do
it?
Outsourcing is not a zero sum game. Many organizations fail to understand that the sum of the
parts, when combined effectively, actually exceed the whole. By adding nGROUP, you are bringing additional resources to
your operation to enhance your overall performance. nGROUP has experience working with market leaders across
the nation where we have had the privilege to develop, learn, and utilize world class best
practices. In addition nGROUP is dedicated to
the improvement of our client’s operations. All
of our resources are utilized and trained to optimize our client's operation. The nGROUP team is continually updated on the latest
improvements from across our partner base. We
also invest in continued education for our team, develop and continue to invest in
technology, tools, and solutions to improve our service offering.
How do I maintain control of the operation?
During our assessment and implementation, the nGROUP team will interview
important shareholders to ensure our partners are comfortable with the reporting structure,
inventory handling, production tracking, or whatever information is important. We also develop processes that confirm quality, production,
and billing data with our partner. Our quarterly
business reviews (QBR) are always an opportunity to review and adjust what we all find
important. In the end, inventory, process, and
product never leave your facility.
Can we utilize nGROUP’s engineering on internal
projects?
nGROUP’s teams of engineers are dedicated to ensuring best practices within
our program. However when invited to work with
our partner’s team on internal initiatives, we see that as an opportunity to integrate our
program into the fabric of our partner’s operations. We often find additional efficiencies when engaged in
the design of internal projects, particularly when the areas of focus have direct or indirect
impact our program.
How does nGROUP’s program affect our employees?
We focus on individual productivity within our program. We only accomplish our goals with successful
employees. When appropriate we are glad to
discuss opportunities to join the nGROUP team in order to maintain the tribal knowledge of
our client’s operation.
How can I be sure your goals are aligned with our
company?
During the assessment and implementation process, we work with multiple members of
your team to develop a dashboard report that encompasses your important metrics. That report will be utilized to understand our successes and
areas for improvement.
How do you incent productivity without harming
quality?
We not only put incentives in place, we also include disincentives for poor
quality. Employees are only paid on first quality throughput, and they lose incentive for
passing on product not up to standard. We also teach methods and processes that are enforced
as part of our program. Due to this, quality checks are inherently in the process that was
not there previously. nGROUP understands the
cost to quality, we can implement a program that reduces billing for sub-par quality and
increases billing for exceptional quality. All product quantities and quality are confirmed
by you as work is completed. This assures your quality processes have independent
inspections.
|
